Your Energy Supply Company

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FAQs

Empowering People
and
Communities

 

Frequently Asked Questions and Answers

ENROLLMENT
What do I need to enroll?

You need your name, address and your electric bill to enroll with Park Power. To enroll, you must have the authority to make decisions about the account you wish to enroll.

How do I enroll with Park Power?

You may enroll by:

  1. calling your current electric company and asking them to switch your electric supplier to Park Power
  2. calling Park Power at (610) 971-9000, or
  3. visiting us at www.parkpower.com

Do I have to notify my current supplier that I’ve switched electricity suppliers?

No, you do not have to contact your current supplier; our system automatically notifies them.

What happens after I enroll?

Due to the length of billing cycles, It takes 4-6 weeks for the switch from your electricity utility to Park Power to be complete.

There is no equipment installation required to switch to Park Power. You will not notice any difference in your electricity service. Your electricity utility will continue to deliver electricity to your home and to bill you for your electricity usage. The only difference you may notice is one line on your electric bill indicating that Park Power is now your electricity supplier, along with your rate per kilowatt Hour and the charge that corresponds to your metered electricity usage for that bill’s cycle. You should pay your bill as normal, to your electricity utility. You will receive no bill from Park Power.

Will I lose power during the switch from my current energy provider to Park Power?

No. There is no equipment change or installation required. We guarantee no service interruption when switching to Park Power.

Is there any charge to enroll or to cancel service with Park Power?

No. There is no charge to enroll or to cancel service with Park Power.

How long does it take to switch from my utility company to Park Power?

Due to the length of billing cycles, It takes 4-6 weeks for the switch from your electricity utility to Park Power to be complete.

Can I cancel my service before I start being charged by Park Power?

You can cancel your services with Park Power at any time, free of charge. Depending on where in the billing cycle you request to cancel service with us, you may need to finish out the current monthly billing cycle before switching back to your utility.

RATES / PRICING
What happens to my rate after my fixed-rate term expires?

When you are within the time period of a fixed-rate contract, the price your pay for the supply of one kilowatt Hour of electricity (your “rate”) remains constant, or the same, for the entire term of the contract. After the term of your fixed-rate contract expires, you are automatically enrolled in a variable rate plan with Park Power, unless you contact us to enroll for a new fixed-rate contract. The rate you are charged in a variable rate plan may change from one month to the next.

Can I get this in writing?

Upon signing up with us, you will receive detailed terms and conditions that will document and fully explain your enrollment with us.

How do I know that my fixed rate won’t change?

Upon signing up with us, you will receive detailed terms and conditions that will document your rate and fully explain your enrollment with us.

What happens to my rate at the end of my service contract with Park Power?

Near the end of your contract, you will receive a notice from us letting you know your contract is almost expired. You may want to contact Park Power at that time to hear about our new rate plans so we can help you enroll in a new contract. If you do not contact us, you will be automatically switched into a variable rate plan with Park Power.

Where are the disclosure sheets for the rate plans?

The disclosure sheets for each of Park Power’s rate plans can be found at www.parkpower.com. They are also sent to new customers in the mail with their enrollment confirmations.

How often will my rate change?

If you have a fixed-rate contract (plan), your rate will remain the same through the time period of your fixed-rate contract. At the end of the time period of the fixed-rate contract, your rate may go up or down monthly. To lock in a fixed rate, contact Park Power and request a fixed-rate contract plan. There is never a switching fee to switch plans.

If you enrolled in a variable rate plan, your rate may go up or down every month, with each billing cycle. To lock in a fixed rate, contact Park Power and request a fixed-rate contract plan. There is never a switching fee to switch plans.

What does “price to compare” mean?

There are two components to your electricity service: 1) the purchase of the electricity itself, and 2) the delivery of the electricity to your home. Before deregulation of the energy market, you bought both the electricity itself and its delivery to your home from the electric utility company. After deregulation, you have the choice to purchase the electricity itself from an electricity supplier that is not your electric utility company.

So that you, as a consumer, can make an informed decision about your electricity purchases, the electricity utility company separates the charge for the purchase of the energy itself, from the rest of the distribution charges so that when you compare electricity suppliers’ rates, you are comparing “applies to applies.” The price-to-compare, quoted from any electricity supplier or utility, is the dollar amount per kilowatt Hour that they charge for electricity, in other words, your “rate.”

What if I have questions about my electricity bill?

Your electricity utility company is responsible for billing you for your electricity usage. Call your electricity utility company with any questions about your bill.

Why are there different rates available from Park Power?

Park Power offers different types of plans to customers, based on their needs. A variable-rate plan offers a rate that may go up or down monthly. A fixed-rate plan offers the security of a rate that will stay the same through the term of the contract. Usually, there is a slight premium in pricing in the fixed-rate plan to account for the benefit of stability and reliability of the constant rate in a fixed-rate plan.

There is never a charge to enroll, cancel or switch plans with Park Power, so you should choose the plan that best meets your needs.

Will my bill go down after I switch?

Your electricity supply rate – the rate charged by Park Power – is only one component of your electric bill. Other factors that contribute to your bill are taxes, delivery charges and the amount of electricity you use in the billing cycle. These are not determined by Park Power.

If your electricity supply rate is lower with Park Power than with your previous electricity supplier, and all other factors remained the same, then your electric bill will go down with Park Power. If you use more electricity because, for example, there are more people in the house, or because of the outside temperature you are using more heat or more air conditioning, then your bill will probably go up. But if your electricity supply rate with Park Power is lower than your rate would have been with your electricity utility company, then your bill will be lower than it would have been, had you remained a customer of your electricity utility company.

CUSTOMER SERVICE
Whom do I call for service?

Your electricity utility company is responsible for distribution and any problems with distribution, such fallen lines or poles, or a power outage. Call them if you have a problem with your electricity itself, if you don’t receive a bill, if you think your bill is incorrect, if you have a power outage or if you have damage to the lines or poles around your home.

To enroll or to cancel service with Park Power, or with any questions about the supply portion of your bill, call Park Power at (610) 971-9000.

SWITCHING FROM YOUR UTILITY COMPANY TO PARK POWER AS YOUR ELECTRICITY SUPPLIER
Do I have to contact my current provider to cancel service with them and let them know I am enrolling with Park Power as my electricity supplier?

No. When you enroll with Park Power, your current electricity utility company is notified to cancel your service with them, so you never have duplicate service, and you only have to make one phone call.

Will I get a separate bill from Park Power after I switch?

No. Your electricity utility company will continue to bill you, the same as always. On your bill, there will be a line showing that your electricity supplier is now Park Power. You pay the one bill.

Why should I switch from my utility company to Park Power?

Park Power is an alternate electricity supplier that provides the energy you use every day. Not only do we offer variable and long term, fixed rate plans that differ from your current utility, we have a several reward programs that put money back into your pocket and give back to your community. These plans may fit your needs better than your utility company’s plans.

In addition, your utility company’s rate will change every three months. Park Power offers long term, fixed-rate contracts that are guaranteed for the length of your agreement with us, providing you with the assurance and reliability you need to manage your energy budget.

ENERGY DEREGULATION
What is deregulation?

Energy has been deregulated in Pennsylvania since the late 1990’s. Before deregulation, one company (your “utility company”) in each region supplied electricity to consumers. Because there was only once source of electricity in each region, consumers did not have a choice of which electricity company to buy their electricity from. They were stuck with whatever the utility company’s going rate was for electricity. To encourage competition and consumer choice, the state governments started deregulating the electricity industry in the latter part of the last century.

Deregulation allows independent supply companies, such as Park Power, to purchase energy from generation companies and sell it to consumers. It also allows independent supply companies to offer consumers a choice of different kinds of electricity plans. For example, Park Power offers different rates for different lengths of time, several rewards programs that put cash back in your pocket, and a commitment to give back to the community where you live.

What is the advantage of switching to an alternate electricity supplier?

Both traditional utility companies and alternate (or “independent”) electricity suppliers sell electricity to consumers. The difference between the traditional and the alternate electricity supplier is that the alternate electricity supplier offers a variety of plans with different characteristics. With the ability to choose from among a variety of different plans offered by the alternate electricity supplier, you are more likely to find one that meets your needs better than the standard offer from the traditional utility company.

For example, Park Power offers different rates for different lengths of time, several rewards programs that put cash back in your pocket, and a commitment to give back to the community where you live.

Are there any disadvantages to switching to an alternate electricity supplier?

Some alternate electricity suppliers have been known to drastically increase the rates they charge consumers on variable rate contracts during periods of peak demand, such as the Winter of 2013.

When considering alternate electricity suppliers, consider the benefits of long term, fixed-rate contracts such as those offered by Park Power. Also, consider an alternate electricity supplier’s track record of rate volatility in previous years. Posting historic rates may become a government requirement in the near future, to help consumers compare different suppliers’ track records. Because Park Power offers long term, fixed-rate contracts, we are able to anticipate our customers’ energy needs and plan accordingly, resulting in predictable, reasonable charges for our customers.

Where do I find out more information about energy deregulation?

You may call your state’s public utility agency or visit it online to more information about energy deregulation. The Pennsylvania Utility Commission (PUC) can be reached at 1-800-692-7380 or www.puc.state.pa.us. The New Jersey Board of Public Utilities can be reached at 1-800 –624-0241 or http://www.state.nj.us/bpu/.

YOUR ELECTRICITY BILL
How will switching to Park Power affect my electricity bill?

Your utility company will continue to charge you for the distribution of your electricity and the associated taxes and fees. Park Power will charge you only for the supply portion of your bill, or in other words, the purchase price of the electricity itself. Just as before, your bill will increase or decrease based on your electricity use on a monthly basis. If your rate with Park Power is lower than your previous rate, then your bill for the same amount of electricity use will decrease. Conversely, if you used the same amount of electricity at a higher rate, your bill will increase.

What if I have questions about my electricity bill?

Call your utility company, not Park Power, with questions about your electricity bill.

Will I get a separate bill from Park Power after I switch?

No, you will get one electricity bill from your utility company for each account, the same as before. The charges for the supply of your electricity will appear on that bill. Park Power will not bill you separately.

ABOUT PARK POWER
Who is Park Power?

We are an energy supply company that can offer you alternative electricity supply plans for the energy you use every day. Not only do we offer variable and fixed rate plans that differ from your current utility, we have a several reward programs that put money back into your pocket and give back to your community.

Like your utility, we have the ability to purchase energy from energy generation companies. Our purchasing is done in bulk which gives us the ability to offer you very competitive rates. Though you are enrolling with us as your supplier, your utility company remains the same and continues to own the energy infrastructure you see around you i.e., power lines. We simply work with your utility to distribute energy to customers such as yourself.

Does Park Power have a license to sell me electricity?

Yes. Park Power is licensed by the government to supply electricity in all of Pennsylvania and part of New Jersey. Our service area is growing quickly, so check back often to find out about new areas we will service in the near future.

How do I contact Park Power?

Email: info@parkpower.com
Telephone: (610)971.9000
Fax: (610)971-4895
Mail:
Park Power, LLC
Rose Tree Corporate Center II
Suite 4025
1400 North Providence Road
Media, PA 19063